FAQ

You can reach us by contacting customer service at +390236705900, or by writing to info@fpm.it

for any question relating to the repair procedure, contact or go to the repair center closest to you

Bank, Bank S

1. Gently emove the inner lining of the case

2. Lift up the Velcro Unscrew the 4 screws and remove the black tray

3. Pull out the two small metal cylinders

4. Remove the handle

5. Take the new handle and remove the metal cylinders

6. Insert the new handle in its place

7. Replace the metal cylinders from the inside of the case so that the handle is locked in place

8. Replace the black template

9. Screw in the 4 screws

Bank Zip DLX e Bank Light

1. Gently remove the inner lining of the case

2. Lift off the VelcroUnscrew the 4 screws and remove the black tray

3. Remove the handle

4. Take the new handle and insert it in the appropriate slot

5. Replace the black cover

6. Tighten the 4 screws

FPM Milano bank and bank s collections are made of aluminum.

This elegant material evolves during its life, as the one of its owner. it changes and become unique journey after journey: scratching and dents are the signs of the time of a life well-lived. the top quality of all the components makes bank and bank s collections resistant and safe, the aluminum makes them unique.

FPM Milano has chosen makrolon® polycarbonate for bank light collection:this excellent material is extremely robust, lightweight and is impact resistant.

The unbreakable makrolon® polycarbonate is stronger and lighter than glass and displays excellent heat resistance with a glass transition temperature of up to 148ºc. makrolon® polycarbonate also provides energy and co2 emission savings and go along with fpm milano care of the planet and productive innovative processes.

You can buy fpm milano products online or by going to certified dealers. visit the "store locator" page to find the one closest to you.

Write to info@fpm.it. the customer service will be happy to check the availability of the product of your interest and will inform you when it becomes available again.

To modify your online order, contact our customer service by writing to info@fpm.it

Yes. we are currently shipping to more than 25 international countries including Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary. If you are interested in placing an order and we do not currently ship to your country, please contact our customer service team. we would be pleased to manage the shipment.

If you are interested in placing an order and we do not currently ship to your country, please contact our customer service team at info@fpm.it. we would be pleased to manage the shipment.

FPM warranty offers the possibility of extending your guarantee from 2 to lifetime on all products, simply by registering your purchase on our website by filling out the form on the dedicated page.

FPM MILANO will take care of the repair/replacement costs and the shipping costs of returning the product for damages covered by the warranty.

From the time the product is registered, FPM MILANO will repair structural and functional damage, including all material or manufacturing defects concerning components essential to the proper functioning of the product such as towing, wheels, hinges or locks. However, damage caused by product wear and tear, knocks due to improper use of the product, and damage caused by the negligence or accident of third parties, particularly airlines and/or airport services, will not be covered by the warranty. In the latter case, claims should be submitted directly to the appropriate carrier. Additional damages not covered by the warranty are damages caused by the improper use of the product, damages of purely cosmetic extent (such as scratches on the aluminum, alteration of the leather, stains on the fabric, and discoloration due to uv rays) and accidental or indirect damages such as, for example, damage to or loss of the contents of luggage or anything else not directly attributable to the damage caused.

Proof of Purchase

FPM MILANO suggests keeping the store receipt, as it is necessary to register the product and extend the lifetime warranty.

Coverage is valid only on products purchased from an authorized FPM MILANO dealer.

Repair Procedure.

In the event of the need to repair any material and/or manufacturing defects in FPM MILANO products, we invite the purchaser to contact the nearest repair center or customer service by email at customer@fpm.it attaching pictures of the damage, proof of purchase, and providing their full name, phone number, and address for possible pickup of the product or shipment of replacement parts.

If a replacement product is not available, we will provide a product of equal value and function. In the event that the warranty is not valid or applicable to the damaged product, we will send an estimate of the cost of any repair and shipping.

Please keep your receipt: they will be required to confirm your warranty coverage and will also demonstrate that the purchase was made with an authorized fpm dealer. our warranty is valid only for products purchased from an authorized fpm dealer.

We thought of a simple and convenient return process, so you enjoy your online shopping experience even if not full satisfied with your purchase.you can choose to return any product purchased on our store within 14 days of delivery date. here's how:

• make sure the items are in the same condition in which you received them, with all tags attached.
• complete the return form online, available on this page by login, print and keep it.
• prepare the package and attach the preprinted and prepaid tag on the order box (or a box that has the same strength) to cover the information from the first shipment. thanks to our return service, you'll have the security of being reimbursed in the event of theft or loss during shipment to our warehouse.
• you can return your order from the country where you placed the order and only by following the directions you received in our mail customer@fpm.it
• shipping costs for the return of purchased products and for any replacements must be paid by the purchaser

Find the closest repair center here and contact it to initiate the repair procedure. the staff will examine the damage and will inform you on how to proceed. if a replacement product should not be available, fpm will commit to provide a product of equal value and function. if the warranty is not valid or is not applicable to the defective product, fpm will send you a cost estimate for any repairs and shipping as quickly as possible.

You can add a personal touch to fpm milano cases and backpacks by choosing from a wide range of color and adding your favorite accessories.

customize your suitcase here

Our customization service is designed for all the collections: bank,bank s, bank light, bank zip and bank on the road.

Yes! All accessories are available online on our website and in the best stores.

you can also rely on your artisans sending us your item. they will take care of your request and customize your product.

1. Set the iron to a hot setting. 
2. Place the patch on the cover or on the elastic band in the desired location and cover with a thin piece of cloth. 
3. Iron and apply firm pressure evenly on the patch for approx 30-40 sec. 
4. Iron the opposite side for approx 20-30 sec to reinforce.